Prints are wrapped in acid free tissue, and packed into heavy-duty tubes.
UK orders will be dispatched by either Royal Mail First Class post, Special Delivery or by courier. Orders to the rest of the world are dispatched by Airmail or by Royal Mail International Tracked and Signed. Royal Mail’s service is a little slower than FedEx and other couriers, but is the only way, at present, for us to guarantee that our prints are actually delivered to a human and signed for. In all cases, a contribution towards the packing and consignment cost will be added to your order and calculated at checkout.
Responsibility for the print lies with us until you receive and sign for it* and for this reason we insist on sending items over £150 by insured, sign-for shipping. All of our print shipments require signature upon delivery so please check the condition of the packaging before accepting it.
*If you have an agreement in place whereby delivery services are to leave parcels without obtaining a signature, as is often the case in the USA, our instruction for them to obtain a signature will be overridden. In these cases responsibility for the print lies with us until it has been recorded as delivered 'as authorised by' your agreement.
FRAMING
Prints come unframed. Measurements on product pages are approximate and frames should not be ordered based on these measurements. If you would like us to give you a mm accurate measurement please drop us a line.
RETURNS / REFUNDS
We take great care to ensure that your goods are delivered to you in perfect condition, so please do not accept delivery if there is obvious damage to the packaging. If you sign for the goods you are accepting delivery in perfect condition and the shipping agent cannot be held responsible for any damage.
If for any reason you are not happy with your purchase, you may return it for full refund of the cost of the artwork on the following conditions: You must notify us in advance and within 7 days that you wish to return the artwork. You can do this by email or by phone. The artwork must be returned in its original packaging and undamaged within 7 days of your notification. You accept that the shipping cost to return the print is borne by you and the return shipment must be covered by adequate insurance.
Payment made to the UK in other currencies will be converted to pounds sterling at the exchange rate current on the day of the transaction.